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Help Desk Support - Silver Pro in Dallas, TX at Frontline Source Group

Date Posted: 1/17/2019

Job Snapshot

Job Description

Great opportunity for a Help Desk Support – Silver Pro with our client in Dallas on a contract to possible hire basis, but will consider direct hire for the right candidate.

Company Profile:
Rapidly growing fast-casual dining company located in the heart of Dallas.

Help Desk Support – Silver Pro Role:
This candidate will be the frontline resource for 400 locations throughout the United States for technology issues, most of this is done through email and over the phone.
Will be handling Level 2 and Level 3 support for restaurants, and on hand support for corporate and remote users.
Will enter information into ticketing system and make direct contact with the restaurants to get more details.
Will work with 3rd party vendors to resolve issues
Assist with rollouts of new hardware 
Assist with Point of Sale rollouts, updates and maintenance
Assist with remote troubleshooting at remote locations 
Provide outstanding customer service

Help Desk Support – Silver Pro Background Profile:
Bachelor’s degree 
Must have NCR Silver Pro experience or any other cloud based POS system experience
In store restaurant experience
Must have prior experience using a ticketing system
Excellent customer service and communication skills

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.

Features and Benefits of Client:
Fantastic work environment
Paid parking
Medical, Dental and Vision
STD/LTD coverage
Paid Time Off

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.