Customer Service Specialist in Houston, TX at Frontline Source Group

Job Description

Our Houston, TX client, a small but growing Insurance company, is looking to hire a Customer Service Specialist to join their team on a contract to possible hire basis.

Company Profile:

Specialized insurance service organization

20 years in the Houston market

Customer Service Specialist Role:

Provide outstanding customer service to customers and internal service providers.

Process customer policy changes and send verifications of updates.

Communicate extensively over the phone and by email.

Coordinate with insurance agents, clients, and management.

Engage in ongoing training.

Provide additional administrative support as needed.

Customer Service Specialist Background Profile:

At least 1 year of professional phone-based customer service experience

Previous call center experience is beneficial

High School diploma or GED

Strong computer skills (MS Office Suite – Word, Excel, and Outlook) are a must

Offer outstanding phone etiquette and present excellent writing skills

Must be able to obtain licensing (will be paid for by the employer)

Features and Benefits while On Contract:

We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.

Features and Benefits of Client:

2 weeks paid time-off and 1 week of paid sick leave

Great medical benefits – including medical, dental, and vision insurance

Disability and life insurance is free to all employees

401k with 1% employer match

Offer GREAT ongoing education opportunities

Room to grow!

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.