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Customer Service Representative in Irving, TX at Frontline Source Group

Date Posted: 2/11/2018

Job Snapshot

Job Description



Fantastic opportunity for a Customer Service Representative to work for our successful client in Irving, TX on a contract to possible hire basis.

Company Profile:
Global technology company serving the real estate industry

Customer Service Representative Role:
The Customer Service Representative will answer inbound calls in a professional, warm and engaging manner, and provide specific and detailed information about properties and engage the caller to want to schedule a visit to the property.
Answer inbound calls from prospective residents, clients, and residents living in apartment communities throughout the US
Handle customer inquiries through email and chat
Maintain a high level of professionalism, dependability, availability and flexibility
Responsible to take and handle service requests and work order calls
Process payments and handle billing inquiries
Represent client properties in a professional and positive manner

Customer Service Representative Background Profile:
High School diploma or equivalent
2+ years of customer service experience
Flexibility to work 10-7, 11-8, or 12-9 shift with rotating consecutive days off
Prefer 2 years of experience in real estate or leasing industry
Leasing agent experience a plus but not required
Prefer 1 year of experience in a high volume call center
Will consider strong candidates with a retail or restaurant background
It is a plus if experience in any of the following software applications: Yardi, CTI. MRI, JD Edwards, Skyline, Timberline, RentRoll, OneSite, AMSI, or Great Plains
The ideal candidate will be outgoing, with a dynamic personality and exceptional communication skills, with the ability to engage others and gain their interest in the property they are sharing with them.
Excellent verbal and written communication skills
Ability to effectively and persuasively lead a conversation
Team player and thrives in a team oriented environment
Strong problem solving skills and exceptional organizational skills
Ability to work in a fast paced environment and multitask and prioritize
Strong determination and self-motivation skills

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.

Features and Benefits of Client:
Opportunity to participate in a great benefits package!