Customer Service Representative in Dallas, TX at Frontline Source Group

Job Description

Our Dallas, TX client, a growing retail support company, is looking to hire a Customer Service Representative to join their team on a contract to possible hire basis.

Company Profile:

Retail support company

In business for 30+ years

Customer Service Representative Role:

Provide outstanding customer service to customers and internal service providers.

Track data using the internal database regarding related order and invoice numbers.

Escalate calls to management as needed.

Communicate extensively over the phone and by email.

Perform follow up duties as needed to ensure customer satisfaction.

Customer Service Representative Background Profile:

At least 1 year of professional phone-based customer service experience

Previous call center experience is beneficial

High School diploma or GED

Strong computer skills (MS Office Suite – Word, Excel, and Outlook) are a must

A GREAT attitude and a high level of patience in dealing with a B2C desk.

Features and Benefits while On Contract:

We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.

Features and Benefits of Client:

2 weeks paid time-off and 1 week of paid sick leave

Great medical benefits

401k with 2% employer match

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.